Below is a list of some frequently asked questions that are often asked by our new and existing customers.
Who can I become a wholesale customer?
Anyone can become a wholesale customer. If you already have your own business, be it eCommerce, party plan, or own a physical store, then you can become a wholesale customer.
If you are exploring the idea of starting an adult business then you can also create an account with us. This will allow you to login and get a better understanding of the products, their prices, and how much money you could make.
What is the difference between wholesale and dropshipping?
Wholesale is where you would buy some products from us and we would ship them in bulk directly to you.
Dropshipping is where you would order through our website and we would ship it directly to your customer. To your customer, it would appear as if you held the stock in your warehouse.
You can find out more about our dropship service here.
How do I become a wholesale customer?
It is very easy to become a wholesale customer with Net1on1. All you would need to do would be to apply for an account on 1on1wholesale.co.uk. Once applied you will be sent an automated email. If you would be able to answer as many of those questions as possible then we will be able to approve your account faster. Alternatively, if you would like your account approved immediately then please feel free to call our office Monday – Friday (9 am – 5 pm) and one of our staff members will be able to get your wholesale account approved immediately.
How do I place an order?
Placing an order is very straight forward and you can start to do it once your account has been approved. There are two main ways that you can place a wholesale order. The first one is by adding the products that you are after to your shopping basket and then completing your order by going to the checkout and paying for it.
The other way you can place a wholesale order if by using our CSV uploading system. This is where you would create a CSV file that has the product SKU and the quantity you are after on it. You would then upload this to our system, which would add all the products to your basket. You will then need to complete the order and pay for it in the checkout.
Is there a Minimum Order Quantity?
There is no minimum order quantity, however, we do have a minimum order value of £100. If you are unable to hit the minimum of £100, then we recommend that you take a look at our drop shipping service.
Am I entitled to a discount?
If you are a wholesale customer then you are automatically put onto our wholesale discount structure.
We also offer a tiered pricing system where the more you buy the more you save! With this structure, you could save up to 30% on selected products!
If you find a product cheaper elsewhere then feel free to email one of our sales reps and we will try to match or beat that price.
How can I pay for my purchase?
You can pay for your wholesale order via a variety of different ways. This includes credit or debit card, via PayPal, or bank transfer.
When will I receive my order?
Here at Net1on1, we offer an extremely fast turn around on all orders. If you place your order Monday to Friday then you will get it the next working day in the UK. If you are a European customer then the delivery time will depend on how long the courier takes.
What are the delivery costs?
We offer free delivery on UK orders over £250, and European orders over €500. If the orders are less than this, then the delivery will cost £10 or 5%, whichever is greater.
I do not live in the UK – can I still be a wholesale customer?
Yes, you can! We ship worldwide, so no matter where your business is located Net1on1 will be able to help you.
If you still have any questions then please feel free to contact us and one of our customer service representatives will get back to you as soon as possible.