With an ever-growing blog series advising retailers on seasonal and ongoing bestsellers and various popular product types, award-winning wholesaler, Net1on1 has now added a range of tutorial videos to its site to help costumers find their footing. This new feature is accompanied by an expanded folder of marketing resources available for download – banners, logos and a brand new Loving Joy catalogue – as well as the option to view and browse the site with Euro prices displayed instead of pound sterling.
Net1on1 has always been proud of its impeccable, personable and friendly customer service that contributed to their win of the Best Stand award at the 2016 ETO Show… of course the Deal or No Dildo Game must have helped too.
Nevertheless, the wholesale company knows that the best kind of trade customer service is the kind that empowers and informs the customer and so a website where information can be located easily and help is readily available, is crucial. Therefore, Net1on1 has added a new help page to www.1on1whoesale.co.uk that contains handy guides and easy to follow tutorial videos to aid existing and new customers get acquainted with the many features and shortcuts available for them. Topics include a detailed look at the downloadable live CSV and XML feeds, a tutorial about how company logos can be uploaded for a customised packing slip for dropshippers, and a step-by-step guide to batch payments. The company hopes that this will help new customers getting started as well as highlight features that might have been overlooked by to existing customers.
A whole range of new banners were also added to Net1on1’s online resource library so online retailers can freshen up their websites with flashy brand ads for the best brands in the industry.
And to further accommodate European retailers, the site can now be browsed with prices shown in Euros which will surely help the wholesaler in its ambitions to expand its presence on the continental market, especially with its super-competitively prices in house brand.
Lili Hornyai, Net1on1’s Customer Service Assistant has said:
As the first point of contact to most of our new customers, for a while I’ve been collecting the most common enquries submitted by new account holders. This helped us get a real overview of what raises the most questions and concerns for our customers, and so we decided to create a hub of information for them that they can refer to if they get stuck with anything. Product catalogue upload, stock management using CSV feeds, the packing slip dropshippers’ customers receive, batch payment, these are all topics that are raised everyday, so we thought aiding and empowering our customers to be able to easily solve these issues themselves could really go a long way in making our site even more user-friendly.
We have had such a positive response to our extensive, serialised product guides on our blog that creating this tutorial page seemed like a no-brainer.
Similarly, we realised that there’s room for improvement on our Resources page, so we dug through our suppliers’ sites to upload a whole host of new banners in all shapes and sizes. The professionally designed images will help online retailers promote some of the bestselling brands out there. We have also made a new product catalogue available for download, this should please party planners who will be able to offer the competitively priced range with a high quality catalogue that shows off all the bestsellers perfectly.
We are constantly updating, upgrading and learning how to best help our customers, we always aim to make their experience with Net1on1 even more smooth and convenient. Of course, we are always happy to hear our customers’ feedback and are open to requests, so do not hesitate to get in touch and let us know what you think we should improve, change or update next!